Privacy Policy

Effective Date: March 2, 2026

This Privacy Policy explains how Snootl ("we", "us", "our") collects, uses, shares, and protects personal information when you use our websites, applications, APIs, widgets, and related services (the "Services").

1. Information We Collect

We may collect:

  • Account information: name, email address, company name, and login details.
  • Usage data: device information, browser type, pages viewed, interactions, and timestamps.
  • Communication data: information you provide when contacting support or submitting feedback through the widget.
  • Technical data: IP address, browser type, device type, operating system, and page URL when interacting with the widget.
  • Billing data: payment-related metadata processed through third-party payment providers.

2. How We Use Information

We use personal information to:

  • Provide, operate, and improve the Services.
  • Display and process feedback submitted through the widget.
  • Authenticate users and secure accounts.
  • Process transactions and manage subscriptions.
  • Respond to support requests.
  • Detect, prevent, and investigate abuse or security incidents.
  • Meet legal and regulatory obligations.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services and remember user preferences. Some cookies may be set when the widget is loaded or interacted with.

Where required by law, we request user consent before enabling non-essential cookies. You can manage cookie preferences using your site's cookie consent tool or browser settings.

4. Data Collected via Embedded Widget

When the Snootl widget is embedded on a website:

  • Data submitted through the widget (such as feedback messages) is transmitted to Snootl servers.
  • Technical and contextual data (such as page URL, browser, device type, and interaction metadata) may be collected.
  • The website owner is responsible for informing their users about the use of the widget and obtaining any required consent.

5. How We Share Information

We may share information with:

  • Service providers that support hosting, analytics, communication, and billing.
  • Professional advisors and auditors where necessary.
  • Authorities or regulators when required by law.
  • Successors in connection with a merger, acquisition, or asset transfer.

We do not sell personal information.

6. International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for international data transfers.

7. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us using the details below.

10. Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

12. Contact

For privacy-related inquiries, contact: privacy@snootl.com